Request ID: FOI-1102-2324 Date published: 03 August 2023
You asked
Hello
I would like to submit a new FOI request.
All or some of the information provided previously has expired, I require an update on the questions below.
See my request below:
Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)
1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
Contract 2 - Incoming and Outgoing of call services.
6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
Contract 3 - The organisation's broadband provider.
11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
12.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
15.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
16.Contract Description: Please can you provide me with a brief description for each contract
17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
Please acknowledge the receipt of this email,
We answered
TfL Ref: 1102-2324
Thank you for your request received by Transport for London (TfL) on 7 July 2023 asking for information about our telecom / network contracts.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Specifically you asked:
I would like to submit a new FOI request. All or some of the information provided previously has expired, I require an update on the questions below. See my request below: Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc) 1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract. 2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers 3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions. 4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP 5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
Contract 2 - Incoming and Outgoing of call services. 6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why? 7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. 8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month. 9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions. 10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
Contract 3 - The organisation's broadband provider. 11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why? 12.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers 13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services. 14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why? 15.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers 16.Contract Description: Please can you provide me with a brief description for each contract 17.The number of sites: Please state the number of sites the WAN covers. Approx. will do. 18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable. 19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference. 20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
I can confirm that we hold the information you require. Please see our answers below:
Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc) 1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
Daisy Corporate Services Trading Limited – the current contract ends on 30 April 2024. A competitive procurement has been conducted for the replacement of this contract and Daisy have been successful. The new contract will be for a term of five years with a two-year extension option commencing 1 May 2024 to 30 April 2029 (excluding two-year extension).
Cinos Ltd - The initial term of the contract ends January 2025, with an option to extend the contract for a further two years.
3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
Daisy five years with a two-year extension option ends 30 April 2024. Cinos three years with a two-year extension option to January 2027
4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
PSTN – Daisy and BT Analogue – BT SIP – Cinos VOIP – Daisy
5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
BT – 2122 Daisy - 24000 Cinos - 2 SIP trunks
Contract 2 - Incoming and Outgoing of call services. 6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
Cinos Ltd – Inclusive minutes for outbound calls at no additional cost which includes Local, National prefixes (01/02/03) and Mobile prefix (07). Bundled Minutes costs are subject to a fair usage policy. Calls excluded from Bundled Minutes are chargeable via the contract Calling Rate Card.
7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
N/A re minutes. Daisy five years with a two-year extension option ends 30 April 2024. N/A re minutes. Cinos three years with a two-year extension option to January 2027
8. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
Daisy – monthly spend c£260K
CINOS SIP – c£14K per month
9. and 10. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
Daisy Corporate Services Trading Limited 5 +2 Cinos Ltd 3 years with an optional 2-year extension
Contract 3 - The organisation's broadband provider.
11. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
Capita
12. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.
This is part of the overarching WAN/LAN framework with Capita.
13. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
‘Broadband’ in terms of internet bandwidth is included in the Capita WAN contract outlined below, total bandwidth of 5.2Gb, under a fixed operating charge for a number of services and functions all bundled under one charge, which also includes some of our ‘broadband’. ,We do not hold a breakdown of how much of that charge is for the 2.1Gb of ‘broadband’.
Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services. 14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
Capita is the main supplier.
15. WAN Contract expiry date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.
Capita is the main supplier of WAN which also cover broadband and LAN.
16.Contract Description: Please can you provide me with a brief description for each contract.
In May 2016, TfL documented its’ first Telecommunications and Data Network Strategy. The strategy set out our high-level approach to rationalising and consolidating our data networks in order to realise the following benefits: (a) reduce the cost of network services by: (i) removing unnecessary network complexity and duplication, and (ii) maximising TfL’s buying power through the consolidation of network service contracts; (b) reduce the time to market for new and changed services through the use of standardised network services; and (c) present new opportunities to generate revenues through the exploitation of TfL’s data network infrastructure and rights of way across London.
In December 2017, following an open procurement tender TfL entered into a contract (the Access & WAN Contract) with Capita Business Services Limited. The Access & WAN Contract is the vehicle through which we are consolidating and rationalising our portfolio of commodity outsourced network services. The Access & WAN Contract has an initial five and a half year term which runs until 9 August 2023. TfL has recently, compliantly extended the term of the contract for a further three years until 9 August 2026.
Capita is responsible for the day-to-day operational management of: • Wide Area Network and Local Area Network services delivered to circa 5,000 locations; • The networks within our strategic on-premises data centres DC(a) and DC(b); • Wi-Fi services in our offices and LU station locations; and • Other supporting network services such as firewalls and internet connectivity.
17.The number of sites: Please state the number of sites the WAN covers. Approx.
We currently have 5116 active network sites including the traffic lights that have been moved on our network.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
Capita - approximately £9m per year.
19. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
See above, Capita Access & WAN Contract (ITC11791).
20. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
Job title: Commercial Manager Anyone wishing to contact us can use the contact form provided here: https://tfl.gov.uk/help-and-contact/ and their enquiry will be addressed by the relevant team accordingly. However, in accordance with our obligations under Data Protection legislation, the contact number and email address you are seeking have been withheld, as required by section 40 of the Freedom of Information Act. This is because disclosure of this personal data would be a breach of the legislation, specifically the first principle of Article 5 of the General Data Protection Regulation which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’. This exemption to the right of access to information is an absolute exemption and not subject to an assessment of whether the public interest favours use of the exemption.
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Sara Thomas FOI Case Officer FOI Case Management Team General Counsel Transport for London
