FOI request: TfL 95743 Contact Centre Outsourced Services Framework
Request ID: FOI-1097-2324 Date published: 13 July 2023
You asked
Good afternoon,
Request for information under Freedom of Information Act
I would be most grateful if you would provide me, under the FOI Act, details in respect of the contract: TfL 95743 Contact Centre Outsourced Services Framework.
The details required are:
Who are the successful suppliers for each Lot in the TfL 95743 Contact Centre Outsourced Services Framework 2022 Procurement exercise as stated below?
Lot Suppliers Contract Start Date Contract End Date
Lot 1
Lot 2
Lot 3
Lot 4
Thank you.
We answered
TfL Ref: 1097-2324
Thank you for your request received by Transport for London (TfL) on 5 July 2023 asking for information about the TfL 95743 Contact Centre Outsourced Services Framework.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked for:
details in respect of the contract: TfL 95743 Contact Centre Outsourced Services Framework.
The details required are:
Who are the successful suppliers for each Lot in the TfL 95743 Contact Centre Outsourced Services Framework 2022 Procurement exercise as stated below?
Lot
Suppliers
Contract Start Date
Contract End Date
Lot 1
Lot 2 Lot 3 Lot 4
The suppliers for this contract are listed below:
Lot 1 – All Services – Journeycall.
Lot 2 – Contact Handling - Journeycall, HGS Ltd, ResQ Ltd, Marston Holdings, Capita Business Services.
Lot 3 – Fulfilment – Orbis Protect, Journeycall and Charles Novacroft.
Lot 4 – Technology – Journeycall, Charles Novacroft and Capita Business Services.
Please also note that all of these contracts commenced on 1 May 2023 and expire on 30 April 2027.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard FOI Case Officer FOI Case Management Team General Counsel Transport for London
