FOI request detail

CCTV maintenance

Request ID: FOI-1092-1920
Date published: 05 August 2019

You asked

The information I require is to do with the organisation’s CCTV maintenance and support contract. Please can you send me the information stated below: 1. Supplier of the contract for CCTV maintenance and support 2. How much the Organisation spend annually with the supplier? (if multiple suppliers please list the annual spend for each) 3. What is the expiry date of this contract? 4. What is the duration of the contract? 5. What is the review date of this contract? If possible the likely outcome of this review 6. The primary brand of the CCTV equipment. I don’t require the model just the brand. If there is various brands could you please list? 7. What is the total number of cameras in use/under this contract? 8. The description of the services provided under this contract. Please state if this contract includes more than just CCTV services. 9. Contact details of the employee responsible for the contract between the supplier and the organisation. Can you please provide me with their full contact details If there is no CCTV maintenance contract in place 1. What is the brand of CCTV cameras in use? if there is variety could you please send me a list? I do not need the serial number or model just the brand. 2. How much is the average annual spend on the in-house maintenance? 3. How many cameras are in use? 4. Is there a plan to review this at any point, if so what would the date be? 5. Who is in charge of overseeing the in-house maintenance? If there is no maintenance contract or in-house maintenance in place, is there a ad-hoc agreement? If yes, 1. Who is the supplier? Is this varies could you please list? 2. What is the brand of CCTV cameras in use? if there is variety could you please send me a list? I do not need the serial number or model just the brand. 3. How many cameras are in use? 4. How much is the average annual spend on the ad-hoc agreement? 5. What is the date it is to be reviewed? I was told that the organisation will send me an acknowledgement stating that they have received my request.

We answered

TfL Ref: FOI-1092-1920

Thank you for your email of 11th July 2019 asking for information about our CCTV maintenance and support contracts.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

I can confirm that we hold the information you require. However, we estimate that to provide it would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, and then locating and retrieving it, or extracting it from other information, would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described – equivalent to 18 hours work.

TfL does not have a single CCTV maintenance and support contract in place. TfL covers a wide variety of different transport modes (including the London Underground, London Overground, TfL Rail, buses, trams, Docklands Light Railway, cycle hire and river boat services), with CCTV often in use in stations, stops, garages and terminals as well as on-board vehicles. TfL also occupies a number of offices across several sites in London, and has other buildings in use such as the London Transport museum. CCTV is in use across virtually all of these transport modes and buildings, and there is no single source of information to enable us to answer your questions easily. In order to answer all of your questions for each contract we would need to source and collate information from colleagues across TfL, which we estimate could only be achieved at disproportionate cost.

In order to bring your request within the costs threshold you may wish to consider narrowing or reframing its scope, to focus on the information that is of most importance to you.

However, that said, you should note that we publish a large amount of information and data on our website ( You may wish to review the information that can be found there before refining your request. In particular you should review our published contracts register, which will provide some of the requested information. The register includes details of all contracts worth over £5000:

You can also search and review all previous FOI requests here:

By searching using the keyword ‘CCTV’ you may find some of the requested information, such as through previous responses such as this:

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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