FOI request detail

Definitions of service status

Request ID: FOI-1077-1920
Date published: 29 July 2019

You asked
Hi there, I was wondering how you define good service, minor delays and severe delays for the Jubilee, Central and DLR lines. Thank you.

We answered

TfL Ref: FOI-1077-1920

Thank you for your request of 11th July 2019 asking for information about service status definitions for the Jubilee and Central lines on the London Underground and on the Docklands Light Railway.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

I can confirm that we hold  the information you require, which is provided in the attached documents.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

Attachments

DLR service status definitions

PDF

Central and Jubilee line service status definitions

PDF
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