Request ID: FOI-1055-2223 Date published: 26 August 2022
You asked
Could someone please confirm the lengths and gradients for ramps built at DLR stations where appropriate and if they are genuinely wheelchair-friendly?
I believe there are ramps at the following stations:
- Limehouse (Bekesourne Street / Ratcliffe Lane)
- West India Quay
- Canary Wharf (South Colonnade)
- South Quay (both ends)
- Crossharbour
- Mudchute
- Elverson Road
- Lewisham
- Devons Road
- Stratford (platforms 4a, 4b to platform 5)
- Canning Town (flyover entrance/exit)
- Stratford High Street
- Royal Victoria
- Custom House
- Beckton Park
- Cyprus
- Beckton
- King George V
We answered
TfL Ref: 1055-2223
Thank you for your request received by us on 31 July 2022 asking for information about wheelchair ramps at various Docklands Light Railway stations.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. You asked for:
the lengths and gradients for ramps built at DLR stations where appropriate and if they are genuinely wheelchair-friendly?
I believe there are ramps at the following stations:
- Limehouse (Bekesourne Street / Ratcliffe Lane)
- West India Quay
- Canary Wharf (South Colonnade)
- South Quay (both ends)
- Crossharbour
- Mudchute
- Elverson Road
- Lewisham
- Devons Road
- Stratford (platforms 4a, 4b to platform 5)
- Canning Town (flyover entrance/exit)
- Stratford High Street
- Royal Victoria
- Custom House
- Beckton Park
- Cyprus
- Beckton
- King George V
We would like to advise that Transport for London publishes a step-free guide providing the step-free status of each London Underground, Overground, Tramlink and DLR station. The ‘R’ symbol indicates where access from platform to train is provided by a manual boarding ramp via: https://content.tfl.gov.uk/step-free-tube-guide-map.pdf
The entire Docklands Light Railway network also has level access along the whole length of each platform. Lewisham Station is one of the stations on the DLR network that has street-level to platform boarding access for DLR trains.
Additionally, the step-free guide lists the measurements of the gap between platform and DLR train, amongst other key notes for the accessibility status of each station.
Please see the following table for the requested information, which we have provided to the best of our ability but unfortunately there are some gaps in the data requested. This data was captured remotely and therefore it has not been possible to remotely verify every measurement since in some instances we would need to visit the station in person. These measurements were extracted from laserscan surveys. Whilst the survey content is accurate, the process for interrogating the data for the purposes of your request is a complex one in being able to suitably contextualise. Hence the figures provided are approximate rather than precise figures.
Please also note that the gradient measurements are given as a ratio (as opposed to an angle), which can apply to any unit of measurement. For example, 1:20 could be a one foot rise to 20ft length, or a one metre rise to 20m length and so on.
Station
Length
Gradient
Notes
Limehouse
12.5m & 8.5m
Unknown
*Requires physical check
West India Quay
7.5m & 23m
1:16 & 1:20
Includes intermediate landings on length
Canary Wharf
-
South Quay
Insufficient Survey Capture
Crossharbour
-
-
Mudchute
24m
1:25
Includes intermediate landings on length
Elverson Road
93m & 124m (totals)
1:25 & 1:34
Includes intermediate landings on length
Lewisham
5m & 5.6m
1:24 & 1:18
Devons Road
7m
1:10
Stratford
-
-
Canning Town
-
-
Stratford High Street
42m (total)
1:30
Includes intermediate landings on length
Royal Victoria
58m (total)
1:30
Includes intermediate landings on length
Custom House
-
-
Beckton Park
15m & 22m (all four approximately)
Unknown
Cyprus
15m & 22m (all four approximately)
Unknown
Beckton
10m & 10m
1:12
King George V
27.9 & 19m
1:21
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard FOI Case Officer FOI Case Management Team General Counsel Transport for London
