Thank you for your emails received by us on 31 July and 1 August 2017 concerning the response provided to your previous Freedom of Information request about taxi card payment systems.

Your most recent correspondence asked for the following:

Thank you for your email but it would appear that you have not sent me the Risk Assessment that I have requested.

I would like a copy of the risk assessment that was carried out prior to the implementation of card readers being placed in the rear of Taxis. The area I’m looking at is the possible abuse of Taxi drivers, Physical Attacks and possible false allegations being made against Taxi Drivers if they were to enter the rear of the Taxi to provide assistants when the passenger/s is unable to operate the card reader located in the rear of a Taxi.

I can advise that we do not hold the information you requested and are not aware of any instances where a taxi driver has been assaulted having entered the passenger compartment to provide assistance. Our advice to drivers is clear and available online via the following link to our website at: www.tfl.gov.uk/cards-in-taxis.

I hope this helps clarify matters.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London