Follow-up to FOI-0917-2021: Thank you for your response is it possible if you could confirm if some of the complaints were about schoolboys going from and back from burnt oak tube stations?

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TfL Ref: FOI-1013-2021

Thank you for your request of 7^th September 2020 asking for information about bus complaints.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.

Further to case ref 0917-2021 you asked the following:

“Could you confirm if some of the complaints were about schoolboys going from and back from burnt oak tube stations?”

I can confirm that we hold the information you require. From the 94 complaints referenced in that earlier response, 6 mention schoolchildren. However, none of those 6 complaints specifically mention Burnt Oak London Underground station.

If this is not the information you are looking for please do not hesitate to contact me.

On a more general matter, please note that the impact of current circumstances on TfL’s resources means we are not able to answer FOI requests readily and we ask that you please do not make a request to us at present.

Answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. In any event, please note that our response time will be affected by the current situation.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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