Request ID: FOI-0998-2223 Date published: 09 August 2022
You asked
Hello. Can you please advise of the frequency, length, and reason for closures at Angel tube station between 30 May and 24 July 2022. I request that the response include the 1) date when a closure has occurred, 2) the times between which the station was closed and reopened (12pm-4pm), and the stated reason for the closure (e.g. staff shortages / industrial action).
As part your response, can you please advise whether or not TFL is currently investigating the chronic availability issues of Angel station with a view to remedy the situation.
We answered
Our ref: FOI-0998-2223/GH
Thank you for your request received by Transport for London (TfL) on 24 July 2022 asking for information about Angel station availability.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require – please see the table below:
Date
Time
Cause
Duration (Minutes)
11/06/2022
18:53:00
Station staff shortage
282
12/06/2022
18:06:00
Station staff shortage
340
14/06/2022
21:20:00
Station staff shortage
130
17/06/2022
15:57:00
Station staff shortage
522
18/06/2022
05:52:00
Station staff shortage
74
19/06/2022
07:29:00
Station staff shortage
977
25/06/2022
23:45:00
Station staff shortage
58
26/06/2022
22:30:00
Station staff shortage
75
26/06/2022
07:25:00
Station staff shortage
9
27/06/2022
05:50:00
Station staff shortage
38
09/07/2022
05:00:00
Station staff shortage
1179
10/07/2022
07:30:00
Station staff shortage
975
13/07/2022
14:48:00
Station staff shortage
500
15/07/2022
21:30:00
Station staff shortage
123
16/07/2022
17:51:00
Station staff shortage
548
18/07/2022
21:26:00
Station staff shortage
124
18/07/2022
17:17:00
Customer action
113
19/07/2022
18:45:00
Station staff shortage
301
20/07/2022
18:52:00
Station staff shortage
340
Please note: During times when the Northern Line is suspended individual station closures are not recorded. A station may be closed at multiple times during the day. Station closures at Angel have been provided between 30 May 2022 & 24 July 2022.
TfL is aware of the staff availability issues and continues to monitor the root cause.
Action to remedy is as follows:
Filling vacancies – we are expecting to 4 new Customer Service Assistants in August and a new Customer Service Manager in October
Continued attendance management with a focus on supporting our people back to into the workplace
We will also use short term measures in the form of resources from other parts of the business through overtime and the use of the Ambassador Team.
If this is not the information you are looking for, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
