Request ID: FOI-0979-2122 Date published: 31 August 2021
You asked
So if 86 percent of customers want to wear them or feel safer doing so, why not leave it as a personal choice. My issue is with it being mandated. I have no issue with people wearing them, I do have an issue with an organisation mandating it, if it wasn't mandatory, do you think people will stop wearing them? If not, why the need for the mandate?
Surveys don't mean anything, please provide the clinical evidence that masks reduce the spread of covid 19, consumer confidence is not a reason to mandate something as outlined in my previous complaint. If there is real clinical evidence, please release it and consider this as a freedom of information request.
My FOI queries
1) please provide the clinical research evidence behind tfls policies
2) please confirm whether this will be a permanent or time limited policy
3) please confirm who took part in the customer research, I wasn't invited
4) surveys aren't representative, have you asked your whole customer population? Maybe you should have something online where we can all provide feedback as paying customers.
We answered
Our Ref: FOI-0979-2122
Thank you for your request received on 8 August 2021 asking for information about the use of face coverings.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.
Throughout the pandemic, TfL has taken its lead from prevailing UK Government policy, which has been very clear in its communications relating to the ‘Step 4’ changes (introduced in England on 19 July 2021) that, although the legal requirement to wear a face covering has been removed, it (the Government) “still recommends and expects that people wear face coverings in enclosed and crowded spaces where they come into contact with people they don’t normally meet – such as at airports and on public or international transport.” On 14 July, the Secretary of State for Transport stated in a television interview that he “expected, and indeed, wanted” some train, bus and rail companies to insist on mask-wearing on their services and he publicly backed the decision to keep the wearing of them compulsory on London’s public transport services (except for those who are exempt).
You asked:
• Please provide the clinical research evidence behind tfls policies • Please confirm whether this will be a permanent or time limited policy
On 15 July 2021, TfL decided to retain the requirement, under paragraph 2.4 of its Conditions of Carriage, for customers and passengers to wear a face covering on the TfL network. TfL’s decision on 15 July 2021 was taken under its statutory powers contained in section 173(1), and Schedule 11, paragraphs 1(1) and 32 of the Greater London Authority Act 1999 (as amended). The Mayor did not direct TfL to take this decision but requested it to do so. The decision is kept under continual review and we will continue to follow the Government advice on the use of face coverings and any future decisions regarding their use will be taken in due course.
A copy of the papers comprising TfL’s decision is enclosed. These papers contain the information and scientific evidence considered by TfL in taking this decision:
1. TfL Conditions of Carriage and Byelaws - Face Coverings post 19 July 2021- Memo to the Commissioner a) Appendix 1 Appendix Commissioner's Memo - Face Coverings on TfL public transport b) Appendix 2 STAC Advice c) Appendix 3 Face coverings - HS risk assessment (July 2021) d) Appendix 4 REqIA Introduction of face coverings 15.7.21 2. Follow up email Howard Carter to TfL Commissioner [Notice to cease and desist] 3. Response from Commissioner
In accordance with the FOI Act, some of the information contained in the attached documents has been removed as it is subject to a statutory exemption to the right of access to information under section 42. In this instance the exemption has been applied as some of the information you have requested relates directly to the seeking, provision, and result of legal advice.
Section 42 of the Freedom of Information Act exempts legally privileged information, including legal advice, from disclosure under the Freedom of Information Act. There is a very strong element of public interest inbuilt into the concept of Legal Professional Privilege and this has long been recognised, by the Information Commissioner, the Information Tribunal and the courts, and it reflects the importance of legal advice being sought, and given, in confidence as a fundamental condition on which the administration of justice rests. There is an inherent public interest in TfL being able to obtain full and frank legal advice, and this is consistent with TfL’s responsibility to analyse and address legal risks and issues.
Additionally, in accordance with our obligations under Data Protection legislation some personal data has been removed, as required by section 40(2) of the FOI Act. This is because disclosure of this personal data would be a breach of the legislation, specifically the first principle of Article 5 of the UK General Data Protection Regulation which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’.
This exemption to the right of access to information is an absolute exemption and not subject to an assessment of whether the public interest favours use of the exemption.
• Please confirm who took part in the customer research, I wasn't invited • Surveys aren't representative, have you asked your whole customer population? Maybe you should have something online where we can all provide feedback as paying customers.
Our research agency undertook this research on behalf of our Customer Insight team. The customers spoken to are purposely recruited and weighted to represent the London adult population (16+), therefore making sure we collect representative views, as is standard practice within the market research industry. The research asked those who have used public transport over the past few months if they wear a face covering whilst travelling on public transport. The percentage used in the press release showed the proportion of respondents who claimed they wear a face covering on all public transport journeys.
All customers can contact us via our website: https://tfl.gov.uk/help-and-contact/.
If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.
Please see the attached information sheet for details of your right to appeal.
Yours sincerely
Gemma Jacob Senior FOI Case Officer FOI Case Management Team General Counsel Transport for London