Please consider this a formal Freedom of Information Act Request as to how many passengers purchased single, daily, weekly, monthly and annual passes for the Docklands-Canary Wharf Service (in either direction) between 1 March 2018-1 March 2020.

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Our ref: FOI-0953-2021

Thank you for your request received by Transport for London (TfL) on 1 September 2020 asking for information about passenger numbers on the river service.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our Information Access Policy. You asked:

Please consider this a formal Freedom of Information Act Request as to how many passengers purchased single, daily, weekly, monthly and annual passes for the Docklands-Canary Wharf Service (in either direction) between 1 March 2018-1 March 2020. Please also let me know how long it will take to provide this information.

We do not hold the information you requested as this service is not run by TfL nor does it use our piers. Therefore please contact Thames Clippers directly to request the information you require https://www.thamesclippers.com/info/contact-us/general-enquiries

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

Melissa Nichols

FOI Case Officer

General Counsel

Transport for London

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