Engineer report for Oyster machine malfunctions on TfL bus LJ62 BNE
Request ID: FOI-0950-2122 Date published: 23 August 2021
You asked
An incident happened on TfL bus LJ62 BNE on 11 Aug 2020, and the bus operator claimed that Oyster ticketing system was a major contributory factor of the incident.
Please provide the engineer report and job reference for Oyster machine malfunctions after the incident. Thank you!
We answered
Our ref: FOI-0950-2122/GH
Thank you for your request received by Transport for London (TfL) on 31 July 2021 asking for an engineer report for Oyster machine malfunctions on TfL bus LJ62 BNE.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.
Unfortunately we do not hold the information you require - our records show that there were no reported faults for this bus by the bus operator for that day or the days after. If there is a persistent problem on the bus with ticketing equipment the driver should report this back to his/her garage who will then arrange for it to be swapped out. We have checked data for this day and can see card validations throughout the day.
Without further information about this incident we are unable to investigate this or comment further.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
