Our Ref:         FOI-0946-2021

Thank you for your request received on 29 August 2020 asking for information about the team who are responsible for dealing with fraudulent Oyster card use.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require. You asked:

1. How many staff are employed by TfL to monitor passenger journey data to detect fraudulent use of Oyster cards?

Please find the requested information in the table below:

Position Name Count
Duty Revenue Control Manager 7
Revenue Control Inspector 143
Revenue Control Manager 1
Grand Total 151

2. Could you please provide me with job descriptions for the staff involved in the above?

Please see attached the most up to date job descriptions for the Revenue Control Officer/Inspector role and the Duty Revenue Control Manager (DRCM). Please note the same job description for the DRCM was used for the Revenue Control Manager role.

3. Could you advise which systems are used for the above? And advise if these are TfL only systems or if they are/can be used by others, I.e. TOCs.

Octagone is the system we use to view journey data (based on data from the Cubic Central System).

4. Could you provide any documents used to train staff involved in the above?

Further details on how our systems are used to detect fraud, including the documents used to train staff, is exempt from disclosure under s31(1)(a) of the FOI Act (Prevention and detection of crime).

In this instance the exemption applies as this information could be used by people with nefarious intent on identifying ways in which our systems could be accessed in order to commit fraud. Disclosure would be likely to prejudice our efforts to prevent and detect this future fraudulent behaviour.

The use of these exemptions is subject to an assessment of the public interest in relation to the disclosure of the information concerned. We recognise the need for openness and transparency by public authorities, but in this instance we consider that there is greater public interest in safeguarding our information systems and protecting the integrity of the London transport network.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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