FOI request detail

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Request ID: FOI-0937-1718
Date published: 17 August 2017

You asked
Under the Freedom of Information Act, I would like to know how many passengers using Oyster Payg during a month or four week period to interchange at Richmond between the tube or Overground and National Rail. Of these: how many use the pink validator and charged the through fare, how many use the same station interchange but are assumed to be making a through journey, how many using this route are charged two separate fares and how many exit and re-enter using the barriers and how they are charged. If those charged two separate fares can be sorted between those interchanging within 10 minutes and those that don't can be differentiated this would be helpful.

We answered

Our ref: FOI-0937-1718/GH

 

Thank you for your request received by Transport for London (TfL) on 19 July 2017 asking for information about the interchange at Richmond.

 

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

 

how many use the pink validator and charged the through fare,

 

When a pink reader is used mid-journey the fare may be adjusted to reflect the route taken but the origin and destination will not be changed. Between 25 June and 22 July 2017, inclusive, there were 15,326 pay as you go journeys made where the pink reader at Richmond was used mid-journey.

 

how many use the same station interchange but are assumed to be making a through journey,

 

A single through journey is assumed if the interchange time is within 10 mins. For the same period there were 2,571 customers using the step free interchange to make a single through journey

 

how many using this route are charged two separate fares

 

There were 14,8285 customers using the step free interchange but took more than 10 minutes and did not make a single through journey

 

how many exit and re-enter using the barriers and how they are charged.

 

There were 29,856 customers making all other gate exits and re-entries in the same period.

 

If this is not the information you are looking for please do not hesitate to contact me.

 

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

 

Yours sincerely

 

Graham Hurt

 

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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