FOI request detail

Uber drivers complaints

Request ID: FOI-0920-1718
Date published: 07 August 2017

You asked

A. Please could you tell me how many complaints you've had about UBER drivers in 2016. B. Can you tell me how many PCO licence holders also have Criminal records. (TO DATE) C. How many PCO licences have you revoked in 2016.

We answered

TfL Ref: 0920-1718


Thank you for your request received by Transport for London (TfL) on 17 July 2017 asking for information about UBER driver complaints and licencing.


Your request has been considered in accordance with the requirements of the Freedom of Information Act and our Information Access Policy. I can confirm we hold some of the information you require.


To ensure the safety of the travelling public taxi and private hire drivers must meet a range of strict criteria to ensure they are of good character. This is assessed on the basis of an enhanced Disclosure and Barring Service (DBS) check submitted as part of a licence application, information provided by the Driver and Vehicle Licensing Agency (DVLA) and any other information that comes to our attention.


Once a decision regarding a driver's application has been made the results of the DBS check have to be destroyed. This is in accordance with the DBS Code of Practice which has statutory backing. Therefore, we do not hold all details of convictions and cautions and only those that have been declared to us by the driver.


Licensed drivers are obliged to notify us within 21 days if they been disqualified from driving or have been cautioned, charged, or convicted of any criminal offence - including any road traffic offences. This requirement is clearly stated in the letter that accompanies all driver licences.


To provide the information you have requested in question (B) would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004, as we would have to check in excess of 117,000 individual electronic records.


Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described. We have estimated that in this instance the appropriate limit would be greatly exceeded.


To help bring the cost of responding to your request within the £450 limit, you may wish to reduce the number of questions you ask, for example by asking only questions A and / or C, or just consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by us. You should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a particular period of time, geographical area or specific departments of the organisation.


Although your request can take the form of a question, rather than a request for specific documents, we do not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.


Please note that we will not be taking further action until we receive your revised request.


In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.


Yours sincerely



Sara Thomas

FOI Case Officer

FOI Case Management Team

General Counsel

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