FOI request detail

The ladies and gentleman announcement

Request ID: FOI-0885-1718
Date published: 09 August 2017

You asked

Hello, I would like to know how many separate people or organisations have written to you to complain about the use of the phrase "ladies and gentlemen" on tube announcements, please. I would like to know how many complaints you have received about this please? I would also like to see any correspondence between The Green Party and its equalities spokesperson Aimee Challenor and TFL please. I would also like to see the correspondence between TFL and the Gender Identity Research and Education Society please. I would particularly like to see any correspondence which discusses transgender rights, the 'ladies and gentleman' announcement. Thanks

We answered

TfL Ref: FOI-0885-1718


Thank you for your request received by Transport for London (TfL) on 13 July 2017 asking for information about Tube announcements.


Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.


However, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.


Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.


We do not record complaints and correspondence on this subject separately and so there is no way of extracting this data other than to manually review all of our complaints and correspondence data and then extract and collate any that are relevant to your request. Whilst you have not specified a timeframe that you would like your request to cover, manually reviewing such a significant amount of records even across a narrow timeframe would vastly exceed this limit.


To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. For example, you may wish to limit your request to a particular document, or correspondence specifically with a named body, as opposed to general complaint/correspondence data.


Please see the attached information sheet for details of your right to appeal.


Yours sincerely


Lee Hill

Senior FOI Case Officer


FOI Case Management Team

General Counsel

Transport for London




Back to top

Want to make a request?

We'll email you the response within 20 working days.

We'll publish the response online without disclosing any personal information.