1. Can you please provide for transparency a copy of the original CPOS review specifications and outcome and recommendations and how these match the business CPOS Transformation proposal. • what the original scope fro the review was • the outcome, Then the changes made by CPOS against the recommendation • Time frame for all of the above - why 18 months ? where was the log jam? 2. Could you please supply for transparency a breakdown of the Taxi & Private Hire Licence Fees: a. Costs towards old structure including the funding of additional 250 staff • New 250 bought in before licence increase so where was the original funding coming from (TfL?) In the past all compliance and licencing costs were covered by the licence fee – what’s changed? b. Costs % of the new proposed structure and funding • As they are undertaking another licensing fee consultation with the taxi and PH trade – what calculations are they putting forward for our costs - c. Cost breakdown of frontline staff • Just CPOS % d. Cost breakdown of % costs to back office staff • This , with the above, plus NSL contractor should be clear All these figures are known as they are either: • Salary • Contractor costs • Temp costs (I believe licensing have 150(ish) temps • Building costs etc.

---

Our Ref:         FOI-0858-1920

Thank you for your request received on 25 June 2019 asking for information about CPOS and Taxi & Private Hire licence fees.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we hold some of the information you require. You asked:

1. Can you please provide for transparency a copy of the original CPOS review specifications and outcome and recommendations and how these match the business CPOS Transformation proposal.

• what the original scope fro the review was
• the outcome, Then the changes made by CPOS against the recommendation
• Time frame for all of the above - why 18 months ? where was the log jam?

1. The foundational scope for the CPOS Operations Transformation was the Operations 2020 plan which was published in February 2016, following engagement with staff on the future vision for enforcement and compliance operations (see attached).

2. The primary proposal in the Operations 2020 Plan was the integration of the three functionally distinct on-street operational areas to make structures and practices more versatile, responsive and consistent.

3. Over 2016-2017, work to bring about integration commenced, but it was recognised that organisational changes may need to take place to complete the goals of the Plan. One of the main changes, which was briefed and discussed with staff, was the introduction of the ‘one officer’ role.

4. In November 2017 Surface Directors agreed to explore a wider review to investigate the opportunities for improving integration across all of the “on-street” activity delivered across Surface and TfL (known as the Surface On-Street Review - OSR). Please see the attached Bulletin November 2017 which informed staff of this review.

5. Staff were consulted as part of the OSR and were updated on progress.

6. The OSR, concluded in 2018 and recommended that CPOS Operations transformation should continue with its Operations 2020 transformation plans. Please see the attached Bulletin October 2018.

7. This paved the way for CPOS Operations senior management team to plan to prepare a case to take CPOS Operations through transformation.

8. There was an possibility of going through a transformation gate in October 2018, but our business case had to be reassessed due to new budget challenges (see page 32 of the Business Case).

The scope for the change was set out in a detailed design template (see attached) and the Business Case was then developed to meet these objectives. The main challenge in the design was meeting the cost challenges. All main recommendations regarding how CPOS Operations would be structured and function remained the same.

The next available Transformation window was in March and we launched the CPOS Operations Transformation Business Case and started consultation on 26 March 2019.

2. Could you please supply for transparency a breakdown of the Taxi & Private Hire Licence Fees:

a. Costs towards old structure including the funding of additional 250 staff

• New 250 bought in before licence increase so where was the original funding coming from (TfL?) In the past all compliance and licencing costs were covered by the licence fee – what’s changed?

Any costs that are not covered by the licence fee are ‘funded’ by TfL but as a deficit to the licence fee – i.e. TfL still need to recover them from the licence fee at some point in the future. This has always been the case with TfL reporting annually a rolling (i.e. cumulative) surplus/deficit position.

b. Costs % of the new proposed structure and funding

• As they are undertaking another licensing fee consultation with the taxi and PH trade – what calculations are they putting forward for our costs

TfL is currently considering whether any changes should be made to the existing licence fees. Should any changes be proposed we will consult and consider the views from the taxi and private hire industry and any other interested stakeholders.

c. Cost breakdown of frontline staff

• Just CPOS %

Please see the requested information below:

 Current split Current split extrapolated into latest forecast
Front line staff 96.4% £9,569k
Back office staff 3.6% £357k
Total CPOS staff  £9,926k

d. Cost breakdown of % costs to back office staff

• This , with the above, plus NSL contractor should be clear

All these figures are known as they are either:

• Salary
• Contractor costs
• Temp costs (I believe licensing have 150(ish) temps
• Building costs etc.

Please see below the latest forecast for 2019/20 that shows TPH incurring operating costs of:

 £m
Staff costs 21.0
Non-staff costs 20.1
Total operational costs 41.1

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

Attachments

Back to top

---