Our ref: FOI-0829-1718/GH
Thank you for your request received by Transport for London (TfL) on 7 July 2017 asking for further information about complaints about Quality Line bus drivers.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
Please see below the dates as requested. Please note the dates shown are when each complaint was logged on our system. This does not necessarily give an indication of the incident date:
| Violent Behaviour | Instances (Total = 5) |
| 25/06/2015 | 1 |
| 05/05/2016 | 1 |
| 23/11/2016 | 1 |
| 17/01/2017 | 1 |
| 30/05/2017 | 1 |
| Offensive/Inappropriate Behaviour | Instances (Total = 130) |
| 08/06/2015 | 1 |
| 09/06/2015 | 1 |
| 10/06/2015 | 1 |
| 18/06/2015 | 1 |
| 23/06/2015 | 1 |
| 26/06/2015 | 1 |
| 01/07/2015 | 1 |
| 03/07/2015 | 1 |
| 14/07/2015 | 1 |
| 15/07/2015 | 1 |
| 23/07/2015 | 1 |
| 03/08/2015 | 1 |
| 11/08/2015 | 1 |
| 21/08/2015 | 2 |
| 27/08/2015 | 1 |
| 01/09/2015 | 1 |
| 07/09/2015 | 1 |
| 11/09/2015 | 1 |
| 14/09/2015 | 1 |
| 19/09/2015 | 1 |
| 25/09/2015 | 1 |
| 06/10/2015 | 1 |
| 07/10/2015 | 1 |
| 12/10/2015 | 1 |
| 15/10/2015 | 1 |
| 16/10/2015 | 2 |
| 19/10/2015 | 1 |
| 29/10/2015 | 1 |
| 03/11/2015 | 1 |
| 08/11/2015 | 1 |
| 11/11/2015 | 1 |
| 13/11/2015 | 1 |
| 24/11/2015 | 1 |
| 28/11/2015 | 1 |
| 03/12/2015 | 1 |
| 16/12/2015 | 2 |
| 17/12/2015 | 2 |
| 28/12/2015 | 1 |
| 05/01/2016 | 1 |
| 09/01/2016 | 1 |
| 11/01/2016 | 1 |
| 15/01/2016 | 1 |
| 28/01/2016 | 3 |
| 29/01/2016 | 1 |
| 26/02/2016 | 2 |
| 29/02/2016 | 1 |
| 01/03/2016 | 1 |
| 05/03/2016 | 2 |
| 07/03/2016 | 1 |
| 08/03/2016 | 1 |
| 14/03/2016 | 1 |
| 18/03/2016 | 1 |
| 30/03/2016 | 1 |
| 08/04/2016 | 1 |
| 12/04/2016 | 1 |
| 23/04/2016 | 1 |
| 28/04/2016 | 1 |
| 13/05/2016 | 1 |
| 06/06/2016 | 1 |
| 08/06/2016 | 1 |
| 09/06/2016 | 2 |
| 14/06/2016 | 1 |
| 15/06/2016 | 1 |
| 24/06/2016 | 1 |
| 28/06/2016 | 1 |
| 04/07/2016 | 1 |
| 20/07/2016 | 2 |
| 13/08/2016 | 1 |
| 15/08/2016 | 2 |
| 16/08/2016 | 1 |
| 22/08/2016 | 1 |
| 05/09/2016 | 2 |
| 06/09/2016 | 2 |
| 08/09/2016 | 1 |
| 14/09/2016 | 1 |
| 24/09/2016 | 1 |
| 27/09/2016 | 1 |
| 28/09/2016 | 2 |
| 13/10/2016 | 2 |
| 18/10/2016 | 1 |
| 20/10/2016 | 1 |
| 26/10/2016 | 1 |
| 27/10/2016 | 1 |
| 07/11/2016 | 1 |
| 09/11/2016 | 1 |
| 19/11/2016 | 1 |
| 24/11/2016 | 1 |
| 25/11/2016 | 1 |
| 02/12/2016 | 1 |
| 05/12/2016 | 1 |
| 08/12/2016 | 1 |
| 09/12/2016 | 2 |
| 12/12/2016 | 1 |
| 19/12/2016 | 1 |
| 21/12/2016 | 1 |
| 31/12/2016 | 1 |
| 23/01/2017 | 1 |
| 29/01/2017 | 1 |
| 02/02/2017 | 2 |
| 13/02/2017 | 1 |
| 14/02/2017 | 1 |
| 20/02/2017 | 1 |
| 23/02/2017 | 1 |
| 27/02/2017 | 1 |
| 09/03/2017 | 1 |
| 17/03/2017 | 1 |
| 21/03/2017 | 1 |
| 22/03/2017 | 2 |
| 11/05/2017 | 2 |
| 17/05/2017 | 1 |
| 18/05/2017 | 1 |
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
