TfL Ref: FOI-0826-1718
Thank you for your email received by us on 07 July 2017 asking for information about congestion charge payment.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked:
1) How many instances have you issued a PCN against someone who has maintained that they have paid the Congestion Charge in good time, for the months of:
We do not record this information. However we do record the number of representations made by people who have received PCNs and who are claiming to have paid the Congestion Charge and this information is below:
2) In a Previous FOI request (ID no FOI-2294 -1617 ) -The questioner asked how many people were served a PCN as a result of system failure -- You have stated that ‘ you are unable to link the unavailability of payment services to the issuing of Penalty Charge Notices ‘
- Can you explain why this is the case ?
This FOI was regarding Penalty Charge Notice (PCN) issued due to a system failure and being unable to pay the charge which is different from what you have requested.
When we issue a PCN we have no knowledge at that point of why the recipient of the PCN has not paid the charge. We would not be aware if a customer had attempted to pay the charge but experienced technical difficulties. The only time we become aware of the reason a charge has not been paid is when the recipient of the penalty makes a representation.
We do offer a number of ways in which the charge can be paid. This includes online, over the phone or by Auto Pay. In the event that one payment channel is unavailable, motorists will have the opportunity to pay using another method.
If this is not the information you are looking for, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
FOI Case Officer
FOI Case Management Team
Transport for London