FOI request detail

Taxi/PHV Complaints

Request ID: FOI-0789-2223
Date published: 25 July 2022

You asked

Hi, can Your ur ref: FOI-0420-2223/GH be broken down to show the split between Taxi and PHV please?

We answered

Our ref: FOI-0789-2223/GH

Thank you for your request received by Transport for London (TfL) on 2 July 2022 asking for information about Taxi/PHV Complaints.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

Please see the tables below showing the complaints data broken down between Taxis and Private Hire, as requested:
Attitude/Rude Behaviour37105
Dangerous driving175426
Devious/Unplanned Route33112
Fare complaint 18
Fare Refusal19154
Fares Issue152
Inappropriate Behaviour218461
Intimidating/Threatening Behaviour52116
Offensive Behaviour2647
Passenger behaviour14
Poor/Dangerous Driving281
Violent Behaviour 8

Attitude/Rude Behaviour2035
Dangerous driving186338
Devious/Unplanned Route1511
Fare complaint158
Fare Refusal64
Fares Issue151
Inappropriate Behaviour233287
Intimidating/Threatening Behaviour5086
Offensive Behaviour515
Passenger behaviour33
Poor/Dangerous Driving243
Violent Behaviour17

If this is not the information you are looking for, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

Back to top

Want to make a request?

We'll email you the response within 20 working days.

We'll publish the response online without disclosing any personal information.