Request ID: FOI-0789-2223 Date published: 25 July 2022
You asked
Hi, can Your ur ref: FOI-0420-2223/GH be broken down to show the split between Taxi and PHV please?
We answered
Our ref: FOI-0789-2223/GH
Thank you for your request received by Transport for London (TfL) on 2 July 2022 asking for information about Taxi/PHV Complaints.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
Please see the tables below showing the complaints data broken down between Taxis and Private Hire, as requested:
Taxi
FY20-21
FY21-22
Attitude/Rude Behaviour
37
105
Dangerous driving
175
426
Devious/Unplanned Route
33
112
Fare complaint
18
Fare Refusal
19
154
Fares Issue
15
2
Inappropriate Behaviour
218
461
Intimidating/Threatening Behaviour
52
116
Offensive Behaviour
26
47
Passenger behaviour
1
4
Poor/Dangerous Driving
28
1
Violent Behaviour
8
Total
604
1454
PHV
FY20-21
FY21-22
Attitude/Rude Behaviour
20
35
Dangerous driving
186
338
Devious/Unplanned Route
15
11
Fare complaint
1
58
Fare Refusal
6
4
Fares Issue
15
1
Inappropriate Behaviour
233
287
Intimidating/Threatening Behaviour
50
86
Offensive Behaviour
5
15
Passenger behaviour
3
3
Poor/Dangerous Driving
24
3
Violent Behaviour
1
7
Total
559
848
If this is not the information you are looking for, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
