Request ID: FOI-0781-2324 Date published: 27 June 2023
You asked
I would like to request information on your organisation under the Freedom of Information Act.
Mobile phones
Who is your current mobile phone provider?
How many mobile connections?
When is the contract up for renewal?
How long do you contract for (24 or 36 months)?
The email address of the primary contact for this contract?
SIP Trunking
Have you implemented SIP?
If yes, when does the contract expire?
Who is your SIP provider?
The email address of the primary contact for this contract?
Team Licences
Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?
If not, is that something you are considering?
Telephony
What is your current telephony system?
How many users of the telephony system?
When is the contract up for renewal?
The email address of the primary contact for this contract?
We answered
TfL Ref: FOI-0781-2223
Thank you for your request which we received on 10 June 2023, asking for information about the procurement of mobile phones, SIP and Telephony.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You specifically asked:
Mobile phones Who is your current mobile phone provider?
Virgin Media O2.
How many mobile connections?
Circa 29,000.
When is the contract up for renewal?
The contract is currently up for renewal (as of 31 May 2023) and is going through a bidding process.
How long do you contract for (24 or 36 months)?
As of 1 June 2023 TfL entered a 3-year Tactical Contract with O2 to ensure service continuity and to allow sufficient time to transition to a new service provider if O2 are unsuccessful in procuring a new contract.
The email address of the primary contact for this contract?
The team responsible for the management of the contracts register is Commercial Strategy and Performance. With regard to name and contact details, in accordance with TfL’s obligations under Data Protection legislation we would not give out the direct contact details, as required by section 40(2) of the FOI Act. This is because disclosure of this personal data would be a breach of the legislation, specifically the first principle which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’.
SIP Trunking Have you implemented SIP? Yes.
If yes, when does the contract expire?
2024.
Who is your SIP provider?
Can we withhold this information?
The email address of the primary contact for this contract?
As above. Team Licences Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?
This is in pilot stage and we have a mixture of E3 and E5 licences.
If not, is that something you are considering?
N/A. Telephony What is your current telephony system?
Mitel and Avaya.
How many users of the telephony system?
Approx. 27,000.
When is the contract up for renewal?
May 2024.
The email address of the primary contact for this contract?
As above.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall FOI Case Management Team General Counsel Transport for London
