London Overground Ticket Offices / Machines
Request ID: FOI-0780-1920
Date published: 03 July 2019
You asked
As you have confirmed the contract between Overground and TfL is covered by FOI, I will narrow my request to the following;
• The contractual requirement to provide ticketing services for National Rail/Southern Rail services served by the station (e.g Honor Oak Park).
• The contractual obligations to replace National Rail tickets if damaged by gates for National Rail/Southern Rail sold by Overground. This is confirmed as not being available “Paper Season Ticket After Sales (replacements etc.)”on your current TVM’s.
Would you also confirm the two TVM’s at Honor Oak Park will receive the upgrades suggested below and also confirm there replacement date for these machines as they are old and the touch screens do not line up with displayed text on the screen below and the contractual requirement of the number of TVM’s to be in operation at Honor Oak Park.
We answered
TfL Ref: FOI-0780-1920
Thank you for your further email of 16th June 2019 asking for information about London Overground ticket offices.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require.
A copy of the concession agreement between TfL and Arriva Rail London Limited can be found on our website via the following link – schedule 3 covers fares, ticketing and revenue:
http://content.tfl.gov.uk/london-overground-concession-agreement.pdf
You may also be interested in the ticketing and travel guide for the London Overground which is published here:
http://content.tfl.gov.uk/rail-for-london-ticket-and-travel-guide.pdf
Arriva Rail London is currently assessing the structural capability of all floors where it is planning to install new TVMs to ensure they are safe to install these heavy machines. These assessments are being carried out as part of a wider feasibility study which will then determine a programme of installation. At this stage dates for installation at specific sites are currently unknown.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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