Questions about ticketing during the Heritage Train Journeys: Tube 160 Birthday Special on 10th and 11th June 2023
Request ID: FOI-0773-2324 Date published: 06 July 2023
You asked
Dear Transport for London FOI team
I have questions about ticketing during the heritage train journey event, which was held on the Piccadilly line between Acton Town and Heathrow Airport, which took place on Saturday 10th and Sunday 11th June 2023.
https://www.ltmuseum.co.uk/whats-on/heritage-events/heritage-train-journeys-tube-160-birthday-special
1. How many purchases of the One Day Travelcard (inboundary and outboundary) were made on Saturday 10th and Sunday 11th June 2023?
2. How many platform tickets were sold at stations between Acton Town and Heathrow on Saturday 10th and Sunday 11th June 2023?
3. How many missing entry/exit and maximum fares were made on Saturday 10th and Sunday 11th June 2023 on pay as you go (PAYG) Oyster and contactless cards?
4. How many maximum fares on PAYG Oyster and contactless were fixed/refunded during Saturday 10th and Sunday 11th June 2023?
5. What advice was given to PAYG Oyster and contactless card holders attending the heritage train event to avoid the maximum fares due to your PAYG maximum journey time policy?
6. Can I obtain all the ephemera and information guides in relation to the Heritage Train Journeys event on Saturday 10th and Sunday 11th June 2023?
We answered
Our ref: FOI-0773-2324/GH
Thank you for your request received by Transport for London (TfL) on 11 June 2023 asking for information about ticketing during the Heritage Train Journeys: Tube 160 Birthday Special on 10th and 11th June 2023.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
1. How many purchases of the One Day Travelcard (inboundary and outboundary) were made on Saturday 10th and Sunday 11th June 2023? 66 Anytime Day Travelcard and 19,531 Off-Peak Day Travelcards.
2. How many platform tickets were sold at stations between Acton Town and Heathrow on Saturday 10th and Sunday 11th June 2023? No platform tickets were sold at any of these stations on these dates.
3. How many missing entry/exit and maximum fares were made on Saturday 10th and Sunday 11th June 2023 on pay as you go (PAYG) Oyster and contactless cards? Please see the table below:
Oyster (PAYG)
Saturday
10/06/2023
21065
Oyster (PAYG)
Sunday
11/06/2023
14129
Contactless
Saturday
10/06/2023
93603
Contactless
Sunday
11/06/2023
61104
4. How many maximum fares on PAYG Oyster and contactless were fixed/refunded during Saturday 10th and Sunday 11th June 2023? Please see below. Please note we are only readily able to provide the numbers for system generated refunds. Any manual refunds or fare adjustments. e.g. via the contact centre, would not be included.
Contactless 10/06/2023 45,352 11/06/2023 29,377
Oyster 10/06/2023 10,977 11/06/2023 7,193
5. What advice was given to PAYG Oyster and contactless card holders attending the heritage train event to avoid the maximum fares due to your PAYG maximum journey time policy? No specific advice was given – the LTM always points people to the TfL website for advice regarding travel to and from our venues and events.
6. Can I obtain all the ephemera and information guides in relation to the Heritage Train Journeys event on Saturday 10th and Sunday 11th June 2023? Attached is a leaflet that was given to ticket holders as part of the event Information about the event can still currently be accessed via the LTM website: https://www.ltmuseum.co.uk/whats-on/heritage-events/heritage-train-journeys-tube-160-birthday-special
Apart from the above, also available on the day, but either not specifically relevant to your request, or provided only as part of the commercial ticketed offer were:
LTM Friends leaflet - generic joiners leaflet, not specific to this event. Information about the Friends and how to join is on their website https://www.ltmuseumfriends.co.uk/
Oyster card holder craft activity
Wristbands for ticketing (Sat afternoon and Sun)
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
