Complaints about the new high-spec electric buses on route U5
Request ID: FOI-0729-2223 Date published: 14 July 2022
You asked
Hello
I'm making a Freedom of Information request in regards to the number of complaints and comments raised involving the new high-spec electric buses on route U5.
My request is in response to a previous request made by someone regarding the new high-spec electric buses on route 63.
https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0194-2223
Would you be able to list the comments, number of complaints and issues raised in regards to the design/aesthetics (internal and external) and accessibility of the new high-spec electric buses recently introduced on route U5. The time period for the requested information starts from 29 May 2022 to the most recent date.
We answered
TfL Ref: FOI-0729-2223
Thank you for your request received by Transport for London (TfL) on 26 June 2022, asking for information about buses on route U5.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked:
Would you be able to list the comments, number of complaints and issues raised in regards to the design/aesthetics (internal and external) and accessibility of the new high-spec electric buses recently introduced on route U5. The time period for the requested information starts from 29 May 2022 to the most recent date.
Since May 2022 we received 21 complaints concerning the design/layout of bus route U5. The list of issues raised based on the comments received are as follows:
Summary
Sum of Count
Lack of new features like New Routemaster
7
Staircase area is too dark/Prevents from going upstairs
7
Staircase area is too dark/No upper deck handrails/Seats too big
7
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall FOI Case Management Team General Counsel Transport for London
