FOI request detail


Request ID: FOI-0683-1819
Date published: 20 June 2018

You asked

Is there a planned date for new CSA roles for London Underground to be advertised within the next six months? If so, please provide these dates or a link to the relevant part of the website.

We answered

Our Ref:          FOI-0683-1819

Thank you for your request received on 14 June 2018 asking for information about future Customer Service Advisor (CSA) recruitment.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy.

Unfortunately we do not hold the information you have requested. Recruitment for CSA roles is dependant on a combination of attrition rates and business requirement, and therefore we cannot accurately anticipate the next campaign date. However, we can confirm that there are no current plans for a new campaign in the foreseeable future. All campaigns are advertised on multiple platforms. Please keep an eye on our website and social media accounts.

Please accept our apologies that we are unable to assist you further on this occasion.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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