Please provide an exhaustive list of all opt-in consumer / passenger facing email lists / newsletters operated by Transport for London and the current number of subscribers to each.

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Our ref: FOI-0681-1819/GH

Thank you for your request received by Transport for London (TfL) on 13 June 2018 asking for information about email lists.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

Please find below a breakdown of the volumes associated with our opt in customer email lists.

Accessibility update	274,985
Buses	47,510
Tube / London Underground	69,245
London Overground	47,354
TfL Rail	17,246
DLR	28,540
Tram	11,632
Walking	235,582
Driving	20,785
Cycling	9,281
River	9,584
Emirates Air Line	7,216
Santander Cycles	1,988
Weekend Closure update	196,823
TFL Marketing	328,749
Santander Cycles Marketing	44,572
Santander Cycles Marketing from Sponsors	18,592
Events Bulletin	13,963

Additionally the London Transport Museum (LTM) currently has a total of 153.6k contacts. 73.1k are currently opted-in to receive LTM emails.

We operate a service message policy where the majority of our messages relate to customer information only and if the customer registers an account and provides an email address, we will send them travel related information by email. These will be messages that are useful to know in relation to the products they have bought or services that they use, and might include:

• important changes to services they use
• new travel services
• travel disruption
• information about fares
• consultations on TfL's plans for transport in London
• changes to terms and conditions of travel

The table above contains the lists that customers have specifically opted in to. The majority of email addresses are obtained when a customer registers an account and provides an email address.  

 

https://tfl.gov.uk/corporate/privacy-and-cookies/oyster-card#on-this-page-2 gives more information on this.   Further information about how TfL uses service messages can be found in the relevant pages at www.tfl.gov.uk/privacy. Customers are able to unsubscribe from these messages at any time, by either using the hyperlink provided within each email, or, alternatively, by emailing [email protected]. Currently we have 7,692,170 active email addresses that we have contacted over the last 3 years.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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