FOI request detail

Website visitor numbers

Request ID: FOI-0678-1819
Date published: 24 September 2018

You asked

Please provide the number of visitors to the website (aka for each month during the past 2 years or for as long as is held and is accessible within the FOI cost limit. Where TfL records these numbers for specific sections of the site, please detail these separately

We answered

Our ref: FOI-0678-1819/GH

Thank you for your request received by Transport for London (TfL) on 13 June 2018 asking for information about the number of visitors to our website.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

The number of visitors to our website is published in the Customer Service and Operational Performance Panel report on a quarterly basis. See page 74 of the quarter 4 report here

Please see the attached spreadsheet showing the number of unique visitors to our website. Please also see the breakdown showing the section of the site visited.

Please note that the activity started to be tracked in February 2015, and therefore no data is shown for January 2015. Throughout 2015 many sections are showing as zeros as either these areas didn’t exist at this time or the site section tracking didn’t exist then.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London


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