FOI request detail

Request for a copy of each and every edition of your Ticketing & Revenue Update from the very first edition to the current edition.

Request ID: FOI-0675-1920
Date published: 11 June 2019

You asked

I would like to please request that you attach each and every edition of your Ticketing & Revenue Update from the first edition (issue one) to the current most recent edition. I would preferably like them to be in PDF but any other format is fine if PDF is not possible. Obviously they can be redacted if it is necessary.

We answered

TfL Ref: 0675-1920

Thank you for your request received by Transport for London (TfL) on 4 June 2019 asking for every edition of our Ticketing & Revenue Update from the first edition (issue one) to the current most recent edition.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

However, we are refusing your request under section 14(1) of the Act. After reviewing a sample of our records we consider that providing the requested information would place an unreasonable burden on TfL. Our principal duty is to provide an effective transport service for London and we consider that answering this request would represent a disproportionate effort. It would be a significant distraction from our work managing the TfL network, requiring re-allocation of already limited resources and placing an unacceptable burden on a small number of personnel. We do wish to clarify that whilst we consider that your request falls under section 14(1) of the FOI Act, this does not reflect a conclusion that it has been your intention to deliberately place an undue burden on our resources.

The Information Commissioner’s Office (ICO) guidance provides the following examples of a request which may fall under section 14(1):

- Imposes a burden by obliging the authority to sift through a substantial volume of information to isolate and extract the relevant details;

- Encompasses information which is only of limited value because of the wide scope of the request;

- Creates a burden by requiring the authority to spend a considerable amount of time considering any exemptions and redactions.

Our view is that the second, and particularly the third of these examples apply in this instance. There have been 117 issues of our Ticketing & Revenue Update dating back to May 2005. To review each page in every issue in order to identify and remove any personal information and make redactions to information that could endanger the health and safety of individuals or threaten the security of the network would be a significant task. Whilst we recognise the requested information will be of interest to some people, we do not consider that the wider public interest is served by the diversion of resources that would be necessary to answer this request.

We consider the burden of reviewing and redacting the information would be disproportionate to the benefit of providing it. Therefore, due to the wide and unfocused scope of your request, we are refusing it under s.14 of the FOI Act. If you would like to re-submit a more focused, specific request then we will, of course, consider it.

We apologise that we are unable to assist you on this occasion.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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