What actions are TfL taking to improve reliability if W9 bus service
Request ID: FOI-0661-2425 Date published: 24 June 2024
You asked
As you will know from your own statistics the W9 bus is one of the worst performing in London. At least 1 in 5 buses fail to turn up. W9 serves many areas with poor PTAL and connects people to schools, overground train stations and runs between Southgate Tube station and Chase Farm Hospital.
1. What measures have you put in place to improve the awful service, please include dates and explanation of these actions, and what measures you take to monitor going forward
2. Please give details of which bus company now runs the service. We are unable to receive any information from Sullivan Buses who appear to just not respond to emails
3. Is it possible to meet or speak with someone at TfL to discuss the issues residents have with this route and the proposed bus priority scheme for W9 which does not address the Hail and Ride stops where there are problems and which proposes new permanent stops, where there are not needed or requested including putting a pair of stops beside existing well used stops which are in a more suitable location for residents waiting for the bus.
4. Please provide any documents reports correspondence or meeting notes with the bus company or drivers or Enfield Council about the bus service in the past 12 months, especially those where they explain how the lack of fixed stops is an issue. Please share such data where they indicate specific locations along the route as presenting any problems.
5. Are Fixed stops being considered for any existing Hail and Ride stops on Fox Lane and Cranley Gardens or Hoppers Road?
Thank you
We answered
Our ref: FOI-0661-2425/GH
Thank you for your request received by Transport for London (TfL) on 25 May 2024 asking for information about the W9 bus service.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
What measures have you put in place to improve the awful service, please include dates and explanation of these actions, and what measures you take to monitor going forward
W9 performance is being discussed with Sullivans at the periodic performance meeting. Meeting notes from recent meetings are attached for your information. Sullivans were asked to share performance improvement plan for route W9 at the next performance review meeting. This will be discussed with the operator at the next performance review meeting.
Please give details of which bus company now runs the service. We are unable to receive any information from Sullivan Buses who appear to just not respond to emails
Route W9 is operated by Sullivans
Is it possible to meet or speak with someone at TfL to discuss the issues residents have with this route and the proposed bus priority scheme for W9 which does not address the Hail and Ride stops where there are problems and which proposes new permanent stops, where there are not needed or requested including putting a pair of stops beside existing well used stops which are in a more suitable location for residents waiting for the bus.
4. Please provide any documents reports correspondence or meeting notes with the bus company or drivers or Enfield Council about the bus service in the past 12 months, especially those where they explain how the lack of fixed stops is an issue. Please share such data where they indicate specific locations along the route as presenting any problems. Please find attached copies of correspondence held, as well as the meeting notes referred to above. In accordance with our obligations under Data Protection legislation some personal data has been removed, as required by section 40(2) of the FOI Act. This is because disclosure of this personal data would be a breach of the legislation, specifically the first principle of Article 5 of the UK General Data Protection Regulation which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’.
5. Are Fixed stops being considered for any existing Hail and Ride stops on Fox Lane and Cranley Gardens or Hoppers Road? There are no fixed stops being planned for those locations.
Please let me know if this is not the information you are looking for, or if you are unable to access it for some reason.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
