FOI request detail

Service Performance

Request ID: FOI-0639-1718
Date published: 20 June 2017

You asked
Last year a foi request established that about 20% of journeys were turned around at Downham or Grove Park well short of their destination between the hours of 15.00 and 18.00 hrs. This was an unacceptable service failure and seemed to improve. On the journey home on 19th I could not get onto a full bus. This was followed by a 284 terminating at Grove park. The next bus arrived going to Grove Park cemetary but the passengers were told to get off at Grove Park station. This looks like a return to the bad service experienced previously. I would like to repeat the foi request and establish how many 284s were terminated before their destination between the hours of 15.00 and 18.00 hrs in January, February, March and April of this year.

We answered

TfL Ref: 0639-1718

 

Thank you for your request received by us on 22 May 2017 asking for information about how many number 284 buses were terminated before their destination between the hours of 15.00 and 18.00 hrs in January, February, March and April of this year.

 

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require.

 

Please find attached the route 284 trip data requested showing instances when there was a curtailment of service i.e. trips where buses did not reach their destination. The data starts with 9 January 2017 as this was the first date with a curtailment within the dates you have specified in your request. For the sake of brevity we have only included dates when there was a curtailment during the timeframe you specified, and dates in this period which ran as scheduled have not been included.

 

Operated trips are shown with iBus recorded timestamps at each stop. Some operated trips may not have timestamps. In this case they are coded with OP## code.

 

Lost trips have no timestamps and are subsequently coded with the following codes:

  • TR## - lost due to traffic;

  • MC## - lost due to mechanical issues;

  • ST## - lost due to staff issues;

  • OD## and ON## - lost due to other issues.

 

 

 

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

Attachments

data

CSV
Back to top

Want to make a request?

We'll email you the response within 20 working days.


We'll publish the response online without disclosing any personal information.

Make a request

Something wrong with this request?


If you believe this request is not suitable, you can report it for attention, at foi@tfl.gov.uk