Request that the name and contact details (including direct postal address, direct email address, and direct telephone number) of the offices (job descriptions) and the names of the people currently holding such offices at Transport for London with the power to make the following decision be provided: To change the oyster system such that: - upon a request containing only the full oyster card number (as printed on the back of the oyster card) by anybody of an unregistered adult oyster card - or upon a request containing only the full oyster card number (as printed on the back of the oyster card) by the registered cardholder of a registered adult oyster card - that that oyster card be made unable to be cancelled at all cash oyster vending machines - and that any deposit made on that oyster card be thereby forfeited - with the aim of removing the incentive for people to steal oyster cards in order to cancel them at cash oyster vending machines to obtain the credit and any deposit as cash at the expense of the rightful cardholder - and with the aim of removing the incentive for a recipient of a gift of oyster card with credit to cancel the oyster card at cash oyster vending machines to obtain the credit and any deposit as cash to use for purposes other than travel with transport network operators participating in the oyster network within the oyster zones. - note that this does not conflict with the existing auto-top-up feature as auto-top-up can be deactivated in the event that an uncancellable oyster card be lost or stolen because an oyster card must be registered to have auto-top-up enabled. This is in reference to Transport for London case 10343983, the status of which anybody may enquire. Amending this request. Please provide the requested information as a spreadsheet in CSV format with headers: "Date","Office","Person","Office Postal Address","Office Email Address","Office Telephone Number" The meanings of these headings are to be as follows: Date: The date on which the report is generated in ISO 8601 date format Office: The office held which has the power to make the decision Person: The name of the person holding the office which has the power to make the decision Office Postal Address: The direct postal address for the office Office Email Address: The direct email address for the office Office Telephone Number: The direct external telephone number for the office in International Telephone Number format ISO 8601 date format is described by the Wikipedia article on ISO 8601 which can be accessed at https://en.wikipedia.org/wiki/ISO_8601 CSV format is defined by IETF RFC4180 "Common Format and MIME Type for Comma-Separated Values (CSV) Files" which can be accessed at https://tools.ietf.org/html/rfc4180 International Telephone Number format is defined by ITU E.123 "Notation for national and international telephone numbers, e-mail addresses and web addresses" which can be accessed at https://www.itu.int/rec/T-REC-E.123

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Our ref: FOI-0635-1819/GH

Thank you for your request received by Transport for London (TfL) on 8 June 2018 asking for contact details.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.

Unfortunately we do not hold the information you require – we do not hold a list of the offices, names and contact details of people with the power to make the changes to the Oyster system that you refer to.

The Freedom of Information Act allows you to request recorded information held by Transport for London. TfL does not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.

We are aware that you have already contacted Customer Experience with regard to the Oyster changes you would like implemented. If you remain unhappy with their response you can refer your complaint to London TravelWatch. London TravelWatch is the independent, statutory watchdog for transport users in and around London. Their contact details are:

Address:

London TravelWatch

169 Union Street

London SE1 0LL

Tel: 0203 176 2999

Online: www.londontravelwatch.org.uk

If you are not satisfied with the way this Freedom of Information request has been handled please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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