Request ID: FOI-0607-2223 Date published: 23 June 2022
Follow-up to FOI-0484-2223: Under the FOI Act I would like to narrow my request to a month and the District Line with regards to my second question.
TfL Ref: FOI-0607-2223
Thank you for your request received by Transport for London (TfL) on 13th June 2022 asking for information about complaints regarding District Line platform departure announcements.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Further to case FOI-0484-2223, you asked:
“Under the FOI Act I would like to narrow my request to a month and the District Line with regards to my second question.”
The original question asked “I wish to know how many complaints have been received by TFL from customers regarding non standard announcements...and the stations where these complaints refer to”.
I can confirm that we hold the information you require. Colleagues in our Customer Services team have manually reviewed all potential such complaints (anything logged in the last month against the codes “Knowledge/Information”, “Customer Service” or “Information given by Staff”) and found no complaints about non-standard announcements for District Line stations.
If this is not the information you are looking for please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London