FOI request detail

Freedom of Information request - Contracts

Request ID: FOI-0572-2223
Date published: 30 June 2022

You asked

Dear Transport for London, Please can you provide the following information: 1. Who is the Supplier for your organisation’s Managed Print Contract? 2. Which brand of devices are contracted on your Managed Print Contract? 3. How many MFD’s do you have on your Managed Print Contract? 4. How many desktop printer’s do you have within your organisation? 5. When does your Managed Print Contract expire? 6. Do you have a Central Reprographics Department? 7. How many Production Printers do you have on your CRD contract? 8. When does your CRD contract expire? 9. What print management software do you use within your organisation? 10. What government framework did you use to procure your MPS & CRD contracts? 11. Do you currently use electronic signature software? 12. Which brand of electronic signature software do use (For eg Docusign)? 13. How many license keys does your organisation have for the electronic signature software? 14. When does the Electronic signature contract expire? 15. Do you currently use PDF editing software (For eg Adobe Acrobat)? 16. How many PDF editing license keys do you have? 17. When does the PDF editing contract expire? 18. Do you currently have an Outsourcing provider for the following: • hybrid mail • scanning and archiving • digital mail room 19. Who is the Supplier for your outsourcing contract? 20. When does the outsourcing contract expire? 21. Do you currently use a CRM system within your organisation for document management? 22. Which CRM system does your organisation use? 23. When does the contract expire for your CRM system? 24. Who is the person responsible for arranging the following contracts: • Print contracts • Esignature contracts • PDF Editing contracts • Outsourcing contracts • CRM contract Thank you for your assistance.

We answered

Our ref: FOI-0572-2223/GH

Thank you for your request received by Transport for London (TfL) on 8 June 2022 asking for information about contracts.

I can confirm we do hold the information you require. However, we are refusing your request under section 14(1) of the Act, as we consider that providing the requested information would place an unreasonable burden on us. Our principal duty is to provide an effective transport service for London and we consider that answering this request would represent a disproportionate effort, requiring re-allocation of already limited resources and placing an unacceptable burden on a small number of personnel. We do wish to clarify that whilst we consider that your request falls under section 14(1) of the FOI Act, this does not reflect a conclusion that it has been your intention to deliberately place an undue burden on our resources.

You have asked 24 questions relating to our systems, and contracts and procurement, which would require involvement from many different areas of the business to answer. This information would then need to be collated, which would take additional resources.

If you are interested in becoming a TfL supplier, you will find lots of relevant information on our website:

Contracts over £5,000 are published on the TfL website, and provide much of the information you are seeking:
Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

Back to top

Want to make a request?

We'll email you the response within 20 working days.

We'll publish the response online without disclosing any personal information.