Request ID: FOI-0561-2223 Date published: 30 June 2022
You asked
Dear Transport for London,
I am a member of the site WhatDoTheyKnow. I recently came across two requests which you refused under Section 8: FOI-0507-2223 and FOI-0325-2223.
I would like to clarify that I have no connection to the individual who originally requested this information, however the information which they seek is of interest to me and therefore you should treat this as one new request.
Please provide the following information:
1) Why have the Car Line Diagrams available on your website not been updated to include the most recent iterations and when will these be uploaded?
2) Why was the iBus destination announcement for route 240 changed from 'Golders Green Station' to 'Golders Green' - what was the rationale, when did this change take place, will the change be reversed and if so when will this happen?
3) [question withdrawn by applicant 14/06/2022]
4) Please send a list of any new bus stops, and bus stops that have had (in the last 6 months) or plan to have their names changed (as far into the future as possible).
5) Please provide emails, documents, Teams messages or any other relevant information connected with complaint ref 16286156.
We answered
TfL Ref: FOI-0561-2223
Thank you for your request of 8th June 2022 asking for information about bus stop names and a recent complaint about announcements at Mill Hill East station. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Specifically you asked:
“Please provide the following information:
1) Why have the Car Line Diagrams available on your website not been updated to include the most recent iterations and when will these be uploaded?
2) Why was the iBus destination announcement for route 240 changed from 'Golders Green Station' to 'Golders Green' - what was the rationale, when did this change take place, will the change be reversed and if so when will this happen?
3) [question withdrawn by applicant 14/06/2022]
4) Please send a list of any new bus stops, and bus stops that have had (in the last 6 months) or plan to have their names changed (as far into the future as possible).
5) Please provide emails, documents, Teams messages or any other relevant information connected with complaint ref 16286156.”
Please note, the Freedom of Information Act relates to requests for specific, recorded information only. It does not cover questions asking for explanation or opinion. Therefore, your first two questions have been sent to our Customer Services team for response as they are not requests for recorded information. Further, on 14th June 2022 you withdrew your question number 3. Therefore, only questions 4 and 5 are addressed below.
In answer to question 4, please see the spreadsheet attached which lists name changes to bus stops in the last 6 months (to 21st June 2022).
In answer to question 5, please see the two pdf documents attached. Note that the incoming complaint has been withheld under section 40 of the Freedom of Information Act, the exemption that protects against the unfair release of third party personal data. Further redactions have been made under the same exemption to the material provided, relating to any information that would allow the complainant to be identified, as well as to the direct contact details of TfL staff.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
