FOI request detail

South Western Railway train cancellation on 7th June

Request ID: FOI-0559-2223
Date published: 10 June 2022

You asked
Please provide the list of cancelled train South Western Railway on 7th June. I tapped my bank card in Vauxhall station to catch south western railway to Shepperton but this train cancelled in the last minute (should be departure on 6:47pm) and I got another train, to reach to Ashford and then take a bus, but I was charged with a ticket in Ashford station because there is no tap out station there! Thank you.

We answered

TfL Ref: FOI-0559-2223

Thank you for your request of 7th June 2022 asking for information about train cancellations on South Western Railway.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

Specifically you asked:

“Please provide the list of cancelled train South Western Railway on 7th June. I tapped my bank card in Vauxhall station to catch south western railway to Shepperton but this train cancelled in the last minute (should be departure on 6:47pm) and I got another train, to reach to Ashford and then take a bus, but I was charged with a ticket in Ashford station because there is no tap out station there!”

I am afraid that TfL does not hold the requested information as this service does not form part of our operations (for information on the services that fall under the TfL banner please see our website here: https://tfl.gov.uk/corporate/about-tfl/what-we-do#:~:text=We%20are%20the%20integrated%20transport,and%20manage%20London's%20main%20roads.).

South Western Railway is owned by FirstGroup and MTR Corporation, operating under a contract with the Department for Transport (DfT). I would there suggest that you redirect you request to the DfT (see here: https://www.smartsurvey.co.uk/s/ILATI7/) or the Office of Rail and Road (see here: https://www.orr.gov.uk/freedom-information).

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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