Congestion charge applied when number plates don't match
Request ID: FOI-0531-2122 Date published: 30 June 2021
You asked
Number of fines and total cost that get applied for congestion charge for Auto Pay users when the number plate of their vehicle doesn't match the congestion charge/ULEZ offence vehicle number plate. Split by CC and ULEZ 2. A count of disputed fines for the reason of this not being my vehicle, ideally split by congestion charge and also ULEZ
We answered
TfL Ref: FOI-0531-2122
Thank you for your request received by Transport for London (TfL) on 14 June 2021.
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy.
Unfortunately we do not hold the information you have requested. We do not record whether or not a vehicle is on an Autopay account when we issue a penalty charge notice (PCN) or whether the registration matches what was supposed to be on the account.
If you’ve had an issue with PCNs and your account please email us at [email protected] and we’ll try to help.
Please see the attached information sheet for details of your right to appeal.
Yours sincerely
Eva Hextall FOI Case Management Team General Counsel Transport for London
