TfL Ref: 0513-1920

Thank you for your request received by us on 20 and 29 May 2019 asking for information about the lift service at Star Lane Docklands Light Railway (DLR) Station.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. You asked for the following information:

I am referring to the lift on the corner of Star Lane/Manor Road. This lift is the furthest East.
1) How many times did the lift service at Star Lane station break down in 2017 – 2019 (to date).
I can advise that the number of reported faults for the lift in in question, known as Lift 3 at Star Lane Station, are as follows:
a) 2017- 25
b) 2018 - 32
c) 2019 (to date) – 27
2) What was the total amount spent on rescuing people from the lift in 2017-2019 (to date):
We assume that you are referring to the time spent on releasing passengers from Lift 3 and have answered accordingly below:

a) 2017 – 221 minutes = 3.68 Hours
b) 2018 – 303 Minutes = 5.05 Hours
c) 2019 (to date) – 427 Minutes = 7.11 Hours
3) What are the top three stations where the lift service breaks down most frequently in 2017-2019 (to date) (Most frequent / second most frequent / third most frequent)?
a) in 2017

The most frequent - East India Station, which has a total of three lifts.

The second most frequent - Poplar Station has four lifts.

The third most frequent - Limehouse Station has four lifts.

b) 2018

Most frequent: East India Station

Second most frequent: Star Lane

Third most frequent: Limehouse

c) 2019 (to date)

Most frequent: Star Lane

Second most frequent: Blackwall
Third most frequent: Langdon Park
4) How many times have individuals had to be rescued from the lift at Star Lane station in 2017-2019 (to date):
The number of lift rescues each year for Lift 3 are listed below:

a) 2017 – 5
b) 2018 - 13
c) 2019 (to date) – 16
5) What was the total number of individuals rescued from broken down lifts across the DLR network in 2017 -2019 (to date):
The aggregate number of lift rescues each year are:

a) 2017 – 86
b) 2018 – 66
c) 2019 – 44 to 31 May 2019.
6) How many infants (defined as 2 years and under) had to be rescued from the lift at Star Lane station in 2017-2019 (to date):
7) How many children (defined as 11 years and under) had to be rescued from the lift at Star Lane station in 2017-2019 (to date)::
We do not record this information.
8) What was the average time the individuals were stuck in the lift at Star Lane station in 2017-2019 (to date)::
The average time taken to release passengers during the requested years are listed as follows:

a) 2017 – 44.2 Minutes
b) 2018 – 25.25 Minutes
c) 2019 (to date) – 25.11 Minutes
9) What are the three most common reasons for the lift breaking down (Most common / Second most common / Third most common)
Between 2017-2019, the most common reason was component failure, followed by passenger misuse and vandalism, which can exacerbate both the aforementioned and latter failures. The third most common reason is requirement to realign system setup of the door mechanism.

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Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London