FOI request detail

engineers report for ticket machine at Seven Sisters station

Request ID: FOI-0457-2122
Date published: 22 June 2021

You asked

engineers report for ticket machine at Seven Sisters station Sorry this does not tally with the facts. 3 or 4 tickets in the same gate have been corrupted in the same way and the local station staff are aware of this issue. When I enquired locally a few days ago they said there was additional parts on order. Please provide the reference number for this job and a copy of the engineer report is now requested under the FoI. I am not going to keep replacing a ticket when there is a known fault

We answered

TfL Ref 0457-2021/22

Thank you for your request received by Transport for London (TfL) on 2 June 2021 asking for information about an engineers report for the inspection of the gate at Seven Sisters underground station.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require. You asked for the reference number and a copy of the engineer report in relation to a call out for a faulty ticket gate at Seven Sisters tube station.

Below is the complete report on the incident. Please note we do not have an actual document we can provide as all notes come from our Contractors ticket logging system.

Engineer text on the incident.
‘’as per supervisor and management gates suspected de magnetising tickets . monitored each individual gate all seems to be okay

made supervisor aware of finding job now closed’’

The engineer started and finished his actions at 16:03 & 17.15 on the 24th May respectively.

The job ref is #11764949.

TfL Customer Services have advised me that they will reply to you separately about the replacement of your paper ticket.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas
FOI Case Management Team
General Counsel
Transport for London

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