FOI request detail

iBus announcements

Request ID: FOI-0452-2122
Date published: 15 June 2021

You asked

Can I have ibus announcements? Windmill Lane, Three Bridges Please use all available space in the bus do not stand or sit near to the driver keep away from the doors and stay 2 meters away from other people at all time. Thank you The bus reached its safe limit for everyone's safety the driver has been instructed not to continue if there are too many people on board. To respect social distancing all customers must be seated. For everyone's safety no standing is allowed anywhere on the bus. All customer must be seated and if possible using a window seat. Please maintain social distancing all available able space thank you. You must wear a face covering at all times using public transport. Please remember that some customer are exempt as they unable to wear face covering. Face cover enforcement This bus is ready to depart and hold on the handrail when move around the bus Mollison Way Bridgewater Gardens St Bride's Avenue Merlin Crescent Bacon Lane Deansbrook Road Spring Villa Road Manor Park crescent Edgware Bus Station Edgware Station /Station Road Purcell Avenue Edgware Bury Lane /Edgware Way Wolmer Close Bullescroft Road Glengall Road Meadfield Submit Close Whitchurch Lane Broadhurst Avenue Edgwarebury garden Springwood crescent Morley crescent Aldridge Avenue

We answered

TfL Ref: FOI-0452-2122

Thank you for your three emails of 3rd June 2021 asking for copies of iBus announcements.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

I can confirm that we hold the information you require. However, while we are normally able to provide copies of announcements on CD format at the current time the FOI team remains working from home without access to our offices and the equipment we need to make CDs. I am afraid that your request is therefore being refused under section 14(1) of the FOI Act, as we consider that providing the requested information would place an unreasonable burden on us at this time.

To be clear, it is the current context in which the request has been made that is central to our decision to apply the exemption. In particular, we consider the following elements of s14 apply in this instance:

• The request is likely to cause a disproportionate or unjustified level of disruption, irritation or distress in the current circumstances
• Lacks sufficient purpose or value in the current circumstances
• Overly burdensome in the current circumstances

We have responded to several hundred requests for audio recordings over many years. However, due to alternative working arrangements aligned with the Government’s measures to tackle the coronavirus, the FOI Case Management Team do not currently have access to the necessary hardware required to create CDs of audio announcements in response to FOI requests and we are unable to process these requests remotely. Processing your request would require individuals to attend office premises, contrary to our current working practices, in order to access the relevant equipment to compile the information requested and issue the response. We consider this to be a disproportionate burden on our staff and we can not justify the use of our resources in this way at present for a request that we do not consider to carry any wider public interest.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London


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