FOI request detail

Number of noise complaints relating to PA announcements across the Elizabeth line

Request ID: FOI-0451-2324
Date published: 06 June 2023

You asked

I would like to know the number of complaints relating to noise from PA announcements received for each of the Elizabeth line stations since opening. I would also like to know how many distinct complainants have submitted online noise complaints relating to PA announcements for each of the Elizabeth line stations since opening.

We answered

TfL Ref: FOI-0451-2324

Thank you for your request received by Transport for London (TfL) on 16th May 2023 asking for information about noise complaints.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

Specifically you asked:

I would like to know the number of complaints relating to noise from PA announcements received for each of the Elizabeth line stations since opening.

I would also like to know how many distinct complainants have submitted online noise complaints relating to PA announcements for each of the Elizabeth line stations since opening.

I can confirm that we hold the information you require.

The table below answers your first question - note that the line was officially opened in May 2022. The data was extracted on 24th May 2023:
 
Sum of CountColumn Labels  
Stations20222023Grand Total
Canary Wharf 11
Custom House224
Ealing Broadway1 1
Harold Wood Rail Station3 3
Maryland Rail Station 11
West Drayton Rail Station112
Woolwich1 1
Grand Total8513

In answer to your second question, there have been 12 separate complainants.

Thw following page of our website explains how to raise a complaint about noise on the TfL network:

https://tfl.gov.uk/corporate/about-tfl/corporate-and-social-responsibility/reducing-noise-and-vibration

If this is not the information you are looking for please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

 

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