Request ID: FOI-0447-2223 Date published: 15 June 2022
You asked
I wish to ask the following questions regarding the new station platform automated announcements voiced by Emma Hignett at the new Crossrail station platforms that recently opened. These are the Crossrail platforms at, Abbey Wood, Bond Street, Canary Wharf, Custom House, Farringdon, Liverpool Street, Paddington, Tottenham Court Road, Whitechapel, Woolwich, stations. The station platform automated announcements at the Crossrail platforms at these newly opened stations are the ones i am referring to. I am not talking about the ones at the ex TFL Rail or Abellio Greater Anglia or Great Western Railway stations at each ends of the core.
1. Can you please attach the sound files of these announcements.
2. Can you please attach the scripts of these announcements.
3. Can you please advise which company provides this automated announcements system.
4. Can you please advise the cost you paid for this automated announcements system.
If you could upload the files here that would be great but if not my email address is: .
We answered
TfL Ref: 0447-2223
Thank you for your request received by Transport for London (TfL) on 25 May 2022 asking for information about Crossrail station platform automated announcements. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. You asked: I wish to ask the following questions regarding the new station platform automated announcements voiced by Emma Hignett at the new Crossrail station platforms that recently opened. These are the Crossrail platforms at, Abbey Wood, Bond Street, Canary Wharf, Custom House, Farringdon, Liverpool Street, Paddington, Tottenham Court Road, Whitechapel, Woolwich, stations. The station platform automated announcements at the Crossrail platforms at these newly opened stations are the ones i am referring to. I am not talking about the ones at the ex TFL Rail or Abellio Greater Anglia or Great Western Railway stations at each ends of the core.
1. Can you please attach the sound files of these announcements. In order to provide you with access to the audio recordings folder we require a direct email address in order to create the necessary permissions. Could you please email us directly with your email address, citing your FOI reference number, (0447-2223) and we can then grant access. You may find our direct email address at the following link: https://tfl.gov.uk/corporate/transparency/freedom-of-information
2. Can you please attach the scripts of these announcements.Please see attached. The key for the spreadsheets is:
NU – Numbers SA – Station announcements RE – Reasons SN – Station Names LN – Lines TA – Extras
3. Can you please advise which company provides this automated announcements system. The system which plays the announcements was manufactured by Siemens under contract to Crossrail limited
4. Can you please advise the cost you paid for this automated announcements system. It is not possible to quantify the cost for individual System elements for the announcing system, as it forms part of a much wider package of works to deliver many railway systems by Crossrail limited.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
