FOI request detail

Freedom of Information request - London Underground station ticket office closures

Request ID: FOI-0442-2223
Date published: 16 June 2022

You asked

Dear Transport for London, Under the Freedom Of Information Act 2000 for each and every of your 272 London Underground stations please tell me the exact date that the ticket office closed at each station.

We answered

TfL Ref: 0442-2223

Thank you for your request email received by us on 20 May 2022 asking for information about London Underground Ticket Office closure dates.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. You asked for:

each and every of your 272 London Underground stations please tell me the exact date that the ticket office closed at each station.

Unfortunately, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

We can advise that the information you are seeking are held in archived closure programme databases because they are no longer in use. Therefore to try and ascertain the actual dates for each individual station would require us to retrieve and review multiple active records and then collate the necessary detail for the purposes of your request given the dates in question are no longer available in a retrievable format.

To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by us.  You might also consider limiting your request to a select number of stations of interest or a particular London Underground line.

Although your request can take the form of a question, rather than a request for specific documents, we do not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.

Please note that we will not be taking further action until we receive your revised request.

In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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