Complaints and issues raised involving the new Wrightbus StreetDeck Electroliner demonstrator (double-deck electric bus) on route 119
Request ID: FOI-0402-2223 Date published: 16 June 2022
You asked
Dear Transport for London FOI team
Can you publish the number of complaints and issues raised involving the new electric double-deck bus (Wright StreetDeck Electroliner) demonstrated on route 119.
To help scope the request, I would like to see the issues raised about the design (including interior & exterior), accessibility, performance and reliability involving the new electric bus.
The registration of the Wright StreetDeck Electroliner used in service is LY71GHZ or LY71 GHZ
The date range for my request start from April 29 2022 to present day when the specific electric bus is used in service.
We answered
TfL Ref: 0402-2223
Thank you for your request received by us on 23 May 2022 asking for information about complaints concerning the new Wrightbus StreetDeck Electroliner double-decker bus serving route 119.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked for:
the number of complaints and issues raised involving the new electric double-deck bus (Wright StreetDeck Electroliner) demonstrated on route 119.
To help scope the request, I would like to see the issues raised about the design (including interior & exterior), accessibility, performance and reliability involving the new electric bus.
The registration of the Wright StreetDeck Electroliner used in service is LY71GHZ or LY71 GHZ
The date range for my request start from April 29 2022 to present day when the specific electric bus is used in service.
Please see the following table for the requested information:
Issue
Number
Stairs too dark/gloomy
20
Should be like the New Routemaster (Extra doors needed at rear/second stairwell)
20
Too similar in design to other buses
19
Interior dark/dull
4
Too boxy
2
Seats too plastic/uncomfortable
2
Interior Design not matching branding
2
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard FOI Case Officer FOI Case Management Team General Counsel Transport for London
