Request ID: FOI-0393-2223 Date published: 06 June 2022
You asked
I would like to ask under the Freedom of Information Act 2000: what is the name of the CIS that London Underground uses on their stations and what is the name of the company that supplies/manufactures it.
(Wiki link: https://automatedannouncements.fandom.com/wiki/Stations)
We answered
TfL Ref: 0393-2223
Thank you for your request received by Transport for London (TfL) on 19 May 2022 asking for information about our Customer Information System (CIS) used at our tube stations. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked: I would like to ask under the Freedom of Information Act 2000: what is the name of the CIS that London Underground uses on their stations and what is the name of the company that supplies/manufactures it.
The CIS digital voice announcement system is provided by Telent DVA (tDVA) system. This is a manufactured by Telent Technology services Ltd, however for Victoria station the system is an iVENCs (ASL).
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
