TfL Ref: FOI-0274-2223
Thank you for your request received by Transport for London (TfL) on 7 May 2022, asking for information relating to staff at Seven Sisters.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. You asked:
1. Since January 2018, how many staff grievances have been submitted against Customer Services Managers on the Seven Sisters Area for either racism, sexism, harassment, bullying or other inappropriate behaviour? Is this above or below average for an Area?
There have been four complaints relating to racism, sexism or harassment & bullying behaviour against or between CSM graded employees within the Seven Sisters Area. We are unable to establish whether this is above or below what is experienced as an average for an area as our reporting system does not measure this.
2. Since January 2018, how many London Underground staff on the Seven Sisters Area have been granted annual leave change requests at short notice? Of those staff how many are Customer Service Mangers?
Unfortunately, this level of data is not recorded centrally and therefore we are unable to extract the data for reporting purposes. We can only report on when an employee took annual leave (start and end dates). Whether an employee has been granted annual leave change request at short notice would be managed locally by the Seven Sisters Area Manager.
I can confirm nine Customer Service Mangers are recorded to have had annual leave since 2018.
3. Since January 2018, how many London Underground staff on the Seven Sisters Area have had annual leave change requests approved and then had the approval revoked by a Customer Service Manager or Area Manager? Please explain in what instances this would occur?
As above this data is not recorded in our central database and would most likely be agreed locally by the Seven Sisters Area Manager. Therefore in order to identify and collate the information you have requested in questions 2 and 3, we would need to contact the relevant managers to try to locate and collate this information for the past four years. This work would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004. Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. In this instance, we estimate that the time required to answer your request would exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.
To help bring the cost of responding to your request within the £450 limit, you may wish to consider refining your requests to concentrate on matters which are important to you.
With regard to your last two questions, they don’t constitute an FOI request. The FOI Act only applies to recorded information held by the public authority, and does not cover requests for unrecorded comments or explanation. However, I would refer you to the attached agreement which provides broad frameworks covering working practices for operational areas within TfL which you may find useful.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall
FOI Case Management Team
General Counsel
Transport for London
