TfL Ref: FOI-0248-1718

Thank you for your email received by us on 06 May 2017 asking for information about unpaid fares.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require. You asked:

Could you please tell me:

1. For each of the past five years, how many journeys were made where the customer did not pay the fare they should have, to the best of TfL's knowledge.
2. Can you please break down these journeys by type, eg bus, tube etc
3. What are the 10 particular journeys where customers most frequently fail to pay their fare?
4. What is the total amount currently owed to TfL in unpaid fares? Could you please state how this figure has changed over the  past five years?

It is unclear what information you are requesting as we do not collate information by what fare should have been paid. However, we are able to provide you information on the number of times an “Inability to Pay Fare” notice has been issued to a customer, this is done when the customer had no means to pay for their fare at the start of a journey on the London Underground. If you would like us to provide this information then please let me know.

We can also provide information on the number of penalty fares issued across the various modes. Again, if this is the information you are requesting please let me know.

If you are referring to incomplete pay as you go Oyster journeys, where customers have forgotten to touch in or out then this information can be found on our website:

https://tfl.gov.uk/corporate/publications-and-reports/oyster-card#on-this-page-5

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Paulina Tuffour
FOI Case Officer

FOI Case Management Team
General Counsel
Transport for London