FOI request detail

London Transport Website

Request ID: FOI-0240-1718
Date published: 13 July 2017

You asked

I would like to know which companies collaborated to the design and creation of the London Transport website and how much it costs yearly (on average or last financial year) for maintenance and improvements. Thank you

We answered

Thank you for your email received by us on 5 May 2017 asking for information about the design and annual costs of our website.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked for:

Companies who collaborated on the design and creation of

The Transport for London (TfL) core website, which sits on the domain was redeveloped between Autumn 2012 and Spring 2014, launching in Beta in 2013 and live in March 2014.
The main work was carried out by:
• The in-house TfL Online team
• BAE Systems Applied Intelligence (Design and build)
• We Are Experience (Experience design)
• CDS (Content management)
Annual costs for maintenance and improvements

Costs for the website itself are part of wider costs for the delivery of open data and associated web and data platforms. These costs for ongoing development of web, open data and associated platforms was approximately £4m in 2016/17.

Expenditure for the running of TfL Online was approximately £11m in 2016/17, inclusive of all staff costs, service and operations, product management, experience design, analytics, data partnerships, platform and hosting costs, licensing, security managed services, journey planner, editorial services, engagement and social media.

I can advise that these services are used by 82% of Londoners to discover, plan, pay and travel on the London transport network.

If this is not the information you are looking for, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London


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