FOI request detail

TFL guidance, number complaints raised with TFL regarding bus services

Request ID: FOI-0233-1920
Date published: 01 May 2019

You asked

• The nominated Data Protection Officer for tfl • The number of expressions of dissatisfaction raised with tlf for the most recent financial year • The number of expressions of dissatisfaction raised with TFL regarding bus services for the most recent financial year • The contact details for the nominated party managing press and media matters for tfl

We answered

TfL Ref: 0233-1920

Thank you for your email received by us on 17 April 2019 asking for information about expressions of dissatisfaction raised with transport for London and various contact details.

The following part of your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm we do hold the information you require. You asked for:

The Data Protection Officer for tfl:

The name of our Data Protection Officer is published via the following link to our website:https://tfl.gov.uk/corporate/privacy-and-cookies/your-information-rights
The number of expressions of dissatisfaction raised with tlf for the most recent financial year
The number of expressions of dissatisfaction raised with TFL regarding bus services for the most recent financial year – info

Please see the Quarterly Reports in the Customer Service and Operational Performance section from page 23 onwards at:

https://tfl.gov.uk/corporate/publications-and-reports/customer-service-op-performance
The contact details for the nominated party managing press and media matters for tfl
Our Press Office contact details can be found at: https://tfl.gov.uk/info-for/media/
In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London

 

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