FOI request detail

DLR Ticket Office At London City Airport

Request ID: FOI-0232-2122
Date published: 26 May 2021

You asked

F/on from FOI-0102 Thank you for your reply However, I did not get all the information I required and need to clarify my request. On tickets from passenger machines at stations, the code is shown for example as: 01 0533 (01 is the machine number and 0533 is the NLC for that station). The tickets I require information on have a code in the format: LCA138 - where LCA is the station code followed by a 3-digit number. From tickets seen that were issued at London City Airport, 33 different numbers have been seen in the range 138 to 823 which would indicate there are a large number of machines. In addition, the number 711 has been seen on tickets showing station codes: CUH, LCA, POP and PRR (Custom House, London City Airport, Poplar and Prince Regent respectively) suggesting that these machines could be some form of hand held device that are used as required at stations where there are likely to be large crowds requiring tickets. Is this correct? Therefore my request is what is the meaning of the 3-digit number? It was stated that there are two machines used in the ticket office, what are the machine numbers of these machines as shown on tickets?

We answered

Our ref: FOI-0232-2122/GH

Thank you for your request received by Transport for London (TfL) on 5 May 2021 asking for further information about DLR ticket machines. 

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.

Unfortunately we do not hold the information you require. The three digit numbers you refer to have no meaning to us. I am sorry we are unable to assist you further on this occasion.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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