I hereby make a FOI request for the following information: 1. Please provide the salary (range(s) or spot rate) for the below positions on London Underground station grades: Customer Service Manager 1 (CSM) Customer Service Manager 2 Customer Service Manager 3 Customer Service Supervisor 1 (CSS) Customer Service Supervisor 2 Customer Service Assistant 1 (CSA) Customer Service Assistant 2 Please note the above pay rates must include the recent 2019-2023 pay deal agreed in March 2020. 2. Please provide the job descriptions for each of the above grades (CSM, CSS and CSA).

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Our ref: FOI-0225-2021/GH

Thank you for your request received by Transport for London (TfL) on 17 May 2020 asking for information about station grades salary details and job descriptions.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

Please find attached the latest published salary information, along with the requested CSA Job descriptions.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please note, the Government has announced a series of measures to tackle the coronavirus. It is essential for London, that we continue to provide a safe transport network for essential journeys.

In current circumstances, we are not able to answer FOI requests readily and we ask that you please do not make a request to us at present.

Answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. In any event, please note that our response time will be affected by the current situation.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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