Hi for the Overground on the Crystal Palace line, can you please tell me the average punctuality rate in terms of the number of cancellations of a service divided by the number of times that service runs over the Q1 2019 period. Can you please also do that for the West Croydon line.

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TfL Ref: 0194-1920

Thank you for your email received by us on 16 April 2019 asking for information about the London Overground train cancellation rate.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require.  

You asked for the average punctuality rate in terms of the number of cancellations of the Crystal Palace and West Croydon branches of the London Overground divided by the number of times that service runs over the Q1 2019 period.

Please see the information below for the period 1^st Jan to 31^st March 2019.

1st January 2019 - 31st March 2019
Service	No of Services Booked	No of Services which ran full service	Total % Ran full service	No of services Fully cancelled	No of services Part cancelled	Total all cancellations	Total % services cancelled
Highbury & Islington to Crystal Palace	6399	6191	97%	102	106	208	3%
Crystal Palace to Highbury & Islington	6388	6187	97%	139	62	201	3%
Highbury & Islington to West Croydon	6338	5783	91%	134	421	555	9%
West Croydon to Highbury & Islington	6260	5528	88%	154	578	732	12%
Total - all services	25385	23689	93%	529	1167	1696	7%

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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